Help/FAQ’s

Florist frequently asked questions Aberdeen

What postcodes do you deliver to?
Aberdeen & Aberdeenshire AB10 AB11 AB12 AB13 AB14 AB15 AB16 AB21 AB22 AB23 AB24 AB25 AB32 AB31 AB39 AB41 AB51

Flower Delivery Aberdeen – We Deliver Everywhere!

What types of arrangements do you offer?

We offer a wide range of floral arrangements, including bouquets, centrepieces, floral wreaths, and bespoke designs tailored to your preferences.

Do you offer delivery services?

Yes, we provide delivery services for your convenience. Simply place your order online or contact us, and we’ll arrange for your flowers to be delivered to your desired location for £7 flat fee.

How can I place a custom order?

To place a custom order, please get in touch with us directly by phone. Our expert florists will work with you to create a personalised arrangement tailored to your specific needs and preferences.

What is your return policy?

We take pride in the quality of our flowers and arrangements. If you are not completely satisfied with your purchase, please contact us within 2 days of receiving your order, and we will do our best to resolve any issues or provide a refund or replacement as necessary.

Do you offer wedding or event floral services?

Yes and No, we provide floral arrangements for weddings and events. From bridal bouquets to table arrangements, our florists can create stunning floral designs to complement your special day. But, we do not do onsite work, so you will have to collect the arrangements personally. Please contact us via phone for more information.

How far in advance should I place my order?

We recommend placing your order as early as possible to ensure availability, especially during peak seasons such as holidays or special occasions. However, we strive to accommodate last-minute collected orders whenever possible.

Can I include a personalised message with my order?

Absolutely! You can add a personalised message to your order during the checkout process. Simply provide your message, and we’ll ensure it’s included with your floral arrangement.

What payment methods do you accept?

We accept various payment methods, including credit/debit cards and bank transfers. You can choose your preferred payment option during the checkout process. We area cashless business.

Can I request specific flowers or colours for my arrangement?

We value your preferences! Please include any special requests in the ‘Special Requirements’ box at checkout, and we’ll do our utmost to accommodate them. If you have a specific requirement that is essential, feel free to call or visit our shop to discuss it further. We’ll do our best to fulfill your needs.

Can I request a specific delivery time?

While we cannot guarantee specific delivery times due to logistical constraints, you can specify your preferred delivery window during checkout. We will do our best to accommodate your request within that timeframe.

Do you offer flower subscriptions or regular deliveries?

Yes, we offer flower subscription services for customers who wish to receive regular deliveries of fresh flowers. You can choose the frequency and duration of your subscription, and we’ll take care of the rest, ensuring you always have beautiful blooms on hand. Visit our subscription section on the website or call for more information.

What if I need to cancel or reschedule my order?

If you need to cancel or reschedule your order, please contact us as soon as possible. We understand that circumstances may change, and we’ll do our best to accommodate your request, subject to our cancellation and rescheduling policies.

Are your arrangements suitable for allergy sufferers?

While we take care to minimise allergens in our arrangements, some flowers may still trigger allergies in sensitive individuals. If you or your recipient have specific allergies, please let us know, and we’ll take extra precautions to ensure the arrangement is suitable.

Do you offer corporate or bulk orders?

Yes, we provide corporate and bulk order services for businesses and organisations looking to purchase floral arrangements for events, promotions, or gifts. Please contact us directly to discuss your requirements, and we’ll tailor a solution to meet your needs.

Do you offer workshops or classes for floral arrangements?

Yes, we periodically offer workshops or classes where you can learn the art of floral arranging from our experienced florists. Keep an eye on our website or social media channels for announcements about upcoming workshops and events.

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