Privacy Policy

Last updated: 1 September 2025

We Found Love Florist (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or shop with us.

1. Who We Are

Our website address is: https://wefoundlove.co.uk.

We Found Love Florist is operated by Flower1986 LTD, based in Aberdeen, Scotland. We sell bouquets, vases, candles, cards, diffusers, subscriptions, wreaths, and workshops.

Contact details:
We Found Love Florist
190 Rosemount Place
Aberdeen
AB25 2XQ
United Kingdom
Email: hello@wefoundlove.co.uk

We are the “data controller” responsible for your personal information.

2. What Data We Collect

We may collect the following types of data:

• Identity and contact data: name, address, phone number, email.

• Transaction data: order details, payment information (processed securely by our payment provider; we do not store full card details).

• Technical data: IP address, browser type, device information, cookies.

• Profile data: preferences, past purchases, customer account details (if you create an account).

• Marketing data: your preferences for receiving marketing communications.

3. How We Collect Your Data

• When you place an order online, by phone, or in-store.

• When you sign up for newsletters or promotions.

• When you create an account or subscription.

• Automatically through cookies and analytics tools when you use our website.

4. How We Use Your Data (and Legal Basis)

We only process your personal data when we have a legal basis to do so under UK GDPR:

• To fulfil a contract (e.g. delivering your order, taking payment, managing your subscription).

• With your consent (e.g. marketing emails or texts, cookies where required).

• For our legitimate interests (e.g. improving services, fraud prevention, handling complaints).

• To comply with legal obligations (e.g. record-keeping for tax purposes).

5. Cookies and Tracking

We use cookies and similar technologies to:

• Enable website functionality (e.g. shopping cart, login).

• Remember your preferences.

• Analyse website traffic and performance.

You can manage cookies in your browser settings. More details are available in our Cookie Policy.

6. Who We Share Your Data With

We only share your data with trusted third parties where necessary to provide our services:

• Payment processor: Stripe (for secure processing of online payments).

• Delivery couriers for fulfilling orders.

• IT and website hosting providers.

• Email marketing providers (if you opt in).

We do not sell or rent your data to third parties for marketing.

7. International Transfers

Some third-party service providers may store data outside the UK/EEA (e.g. cloud hosting). Where this happens, we ensure appropriate safeguards are in place (such as UK-approved standard contractual clauses).

8. How Long We Keep Your Data

• Order records: up to 6 years (for legal/tax purposes).

• Customer accounts: until you request deletion.

• Marketing data: until you unsubscribe or withdraw consent.

• Comments and posts: kept indefinitely unless you request removal.

9. Your Rights

Under UK data protection law, you have the right to:

• Access the personal data we hold about you.

• Correct inaccuracies in your data.

• Request deletion of your data (“right to be forgotten”).

• Restrict or object to processing.

• Withdraw consent where we rely on it (e.g. marketing).

• Data portability (to request a copy in a machine-readable format).

To exercise your rights, email us at hello@wefoundlove.co.uk.

If you are unhappy with how we handle your data, you can also complain to the Information Commissioner’s Office (ICO) at www.ico.org.uk.

10. Children

Our services are not intended for children under 16. We do not knowingly collect personal data from children.

11. Security

We take reasonable technical and organisational measures to protect your data from loss, misuse, or unauthorised access.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a new “last updated” date.

13. Contact Us

If you have questions about this Privacy Policy or how your data is handled, please contact us:

We Found Love Florist
190 Rosemount Place
Aberdeen
AB25 2XQ
United Kingdom
Email: hello@wefoundlove.co.uk